Zbazi Terms & Conditions — Complete Guide for Members

These terms and conditions ("Terms") apply to the use of the Zbazi platform and all its services. Zbazi is an internationally licensed online gaming and Sports Betting platform serving users in Bangladesh.

These terms and conditions constitute a legally binding agreement. By registering, logging in, or using any service on Zbazi, you confirm that you have read, understood, and accepted these terms.

In these terms, "we", "us", or "Zbazi" refers to the Zbazi platform and its operating entity. "You", "member", or "user" refers to any individual accessing or using Zbazi's services.

• These terms and conditions were prepared in Bengali and that version is the authoritative text.
• Zbazi reserves the right to amend these terms and conditions at any time.
• Members will be notified before any changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

To open an account on Zbazi, the following conditions must be met:

• You must be at least 18 years old.
• You must provide true and accurate information.
• Each individual may operate one account only.
• You must open an account in your own name and for your own use — not on behalf of anyone else.
• You must use your own device and bank/payment account.

You are required to create a strong password at registration and are responsible for keeping your account secure. Do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact Zbazi support immediately.

Zbazi complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. KYC verification is mandatory in the following cases:

Once KYC documents are submitted, Zbazi's security team will carry out the verification. Any pending withdrawal will be held until verification is complete. All KYC information is stored with strict confidentiality.

The following policies apply to all financial transactions on Zbazi:

For any deposit or withdrawal issues, contact support@zbazi.biz within 24 hours. If delays persist, reach out via live chat.

Zbazi offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the bonus page. General bonus terms are as follows:

• Welcome Bonus: Applicable on the first deposit; specific wagering requirements must be met.
• Wagering Requirement: The bonus amount becomes withdrawable after it has been wagered a specified number of times.
• Bonus validity: Every bonus has a set validity period — typically 7–30 days.
• Game Restrictions: Some bonuses apply only to specific games or betting markets.
• Bonus Abuse: Using multiple accounts to claim bonuses is strictly prohibited.

Zbazi reserves the right to cancel any bonus if a member is found to be abusing the bonus system. For referral bonuses, the bonus is credited after the referred person makes their first deposit.

The following rules apply when placing bets on Zbazi:

• Once confirmed, a bet cannot be changed or cancelled (except via the cash out option).
• If a bet is placed at incorrect odds due to a technical error, Zbazi reserves the right to void that bet.
• In live betting, the outcome of a bet placed after an event has started depends on how that event unfolds.
• If a match or event is postponed or cancelled, Zbazi will handle it in accordance with its own policy.
• Maximum bet limits vary by game and market — the limits displayed on the platform apply.
• If one event in an accumulator (multi-bet) is cancelled, that selection is removed and the remaining bet stays active.

Zbazi strives to offer fair and competitive odds across all betting markets. Odds may change at any time — the odds at the moment a bet is confirmed are final.

The following activities are strictly prohibited on Zbazi and may result in account closure and balance forfeiture:

• Multiple Accounts: Holding multiple accounts under the same identity is prohibited.
• Bonus Abuse: Fraudulently exploiting the bonus system.
• Money Laundering: Using the platform for the purpose of money laundering.
• Match Fixing: Placing bets with prior knowledge of a match's outcome.
• Hacking or System Manipulation: Exploiting technical vulnerabilities in the platform.
• Third-Party Payments: Transactions from an account not registered in your own name.
• Account Sharing: Allowing another person to use your account.

Zbazi believes betting is a form of entertainment — it should never be treated as a primary source of income. We place the highest importance on our members' wellbeing and peace of mind. To support this, Zbazi provides a range of responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily block your account for a set period.
• Cooling-Off Period: Take a break for 24 hours up to 30 days.
• Reality Check: Receive regular reminders about your betting time and spending.
• Activity History: View your full betting history at any time.

For more details, visit our Responsible Gaming page.

Zbazi takes your personal data seriously. Our privacy policy explains in detail what information we collect and how it is used.

• Your personal and financial information is protected with 256-bit SSL encryption.
• Your information is never sold or shared with third parties.
• Information may be disclosed to authorities only when required by law.
• You may request deletion of your data (after account closure).

For more information, visit our Privacy Policy Read.

Zbazi is committed to delivering the highest quality of service; however, Zbazi's liability is limited in the following areas:

• Zbazi is not responsible for any missed bets due to internet connectivity issues.
• Zbazi is not responsible for delays caused by third-party payment providers.
• Unexpected technical issues may cause temporary service disruptions.
• Zbazi is not liable for issues arising from your device or network.
• Any losses from betting are the result of the member's own decisions.

Zbazi reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• In cases of terms and conditions violations.
• KYC verification has not been completed.
• Suspicious or fraudulent activity is detected.
• At the member's own request (self-exclusion).
• Extended period of inactivity (more than 12 months).

Members will be notified before account closure, except in urgent cases. If a valid balance exists, the member will have the opportunity to withdraw it. Balances may be forfeited in cases of terms violation.

Members may request account closure at any time by contacting the support team.

For any dispute or complaint, please follow the process outlined below:

Zbazi takes every complaint seriously and aims to provide a prompt and fair resolution. Zbazi's decision in dispute resolution is considered final; however, members retain the right to appeal to the relevant regulatory authority.